Citizen Request Management for Municipalities
To deliver faster, more consistent public services, Gestisoft presents Civio, powered by Microsoft. Thanks to Civio, municipalities can centralize citizen requests, automate service workflows, and gain real-time visibility into performance, all on the secure infrastructure provided by Microsoft.
The Home Base For Citizen Request Services
Civio combines every step of the citizen request system into a single, secure platform, to help municipalities provide better services. Through Civio, municipalities can simplify operations, improve accountability, and deliver better service experiences.
Centralized Request Intake
Capture and manage citizen requests from every source, be that phone, email, web forms, walk-ins, and field staff, all in one place.
Automated Routing and Follow-Ups
Reduce manual effort with categorization, assignment rules, and automated notifications to keep your users informed.
End-To-End Visibility
Track request status, SLAs, workloads, and trends in real time, giving teams the insight they need to act with confidence.
Built on a Secure Microsoft Platform
Powered by Microsoft Power Platform and Dynamics 365, Civio offers enterprise-grade security, scalability, and governance for public-sector needs.
Centralized request intake
Capture requests from phone, email, web forms, walk-ins, and field staff in a single platform. Every request is tracked with a complete history, reducing duplication and missed follow-ups.
Cross-department collaboration
Departments share request history, status, and ownership in real time. Field teams can update requests on the go, keeping everyone aligned from start to finish.
Smart routing and automation
Automatically categorize and assign requests using configurable rules. Notifications and follow-ups keep staff and citizens informed with no need for manual intervention.
Dashboards and reporting
Monitor workloads, track SLAs, and identify trends with dashboards designed for operational teams and municipal leadership.
Gestisoft is Here to Help Your Local Government
Gestisoft has helped dozens of municipalities across North America implement citizen request solutions that improve government transparency and allow for more trust in local governments. Our team combines deep Microsoft expertise with a stakeholder-first approach to deliver solutions that work from the go-live.
Working with Gestisoft
Assessment
With your team, we evaluate your goals and systems to identify where Civio can deliver value.
Design
We work to design secure and scalable solutions aligned with Microsoft best practices.
Build
We develop and integrate solutions using an agile approach to deliver production ready results.
Deploy and Scale
We deploy and support the solutions to ensure their long-term success.
Take it From Our Customers!
“the team never hesitated to take the time to review points generating concern in order to ensure a project that would meet our expectations.”
“Gestisoft's competence is notable and has greatly contributed to the success of my business. I highly recommend them as a service provider for Business Central.”
“The solution has significantly improved our production visibility. We are now able to track our production in real time, and have more accurate data on the costs of each production run.”
All You Need to Know About Civio By Gestisoft
Who is Civio designed for?
Civio is built for municipalities, local governments, and public agencies looking to modernize operations, improve service delivery, and better manage regulatory and administrative workflows.
What types of local government processes does Civio support?
Civio supports a wide range of governance processes, including permitting, inspections, compliance tracking, service requests, records management, and interdepartmental coordination.
How does Civio improve transparency and accountability?
Civio centralizes data and workflows, making it easier to track actions, approvals, and outcomes. This provides clearer visibility for staff, leadership, and—where appropriate—the public.
Is Civio configurable to local regulations and policies?
Civio can be configured to align with local bylaws, regulations, and operational requirements, helping municipalities maintain compliance while streamlining processes.
What training is provided for municipal staff?
Training is tailored to roles and responsibilities, ensuring staff understand how to use Civio effectively in their day-to-day work.
What kind of support is available after go-live?
Gestisoft provides ongoing support and guidance after go-live, helping municipalities maintain system performance, address issues, and adapt Civio as needs evolve.